At Casa Technology Ltd (trading as Casa Platform), we take your privacy seriously. Please read this Privacy Policy to learn how we treat your personal data. By using or accessing the Casa Platform Services, including Casa Plus and Casa Pro (collectively, “the Services”), in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use, and share your information as described in this Privacy Policy.

Your use of the Services is always subject to our Terms of Service (which incorporates this Privacy Policy). Any undefined terms in this Policy have the definitions provided in the Terms of Service.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email, a notice on the Casa Platform website, or other means. If you opt out of legal notice emails (or haven’t provided an email address), you remain responsible for reviewing updates. Continued use of the Services after changes constitutes acceptance of the revised policy.

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Privacy Policy Table of Contents

  1. What This Privacy Policy Covers
  2. Personal Data
  3. Our Purposes for Collecting/Disclosing Data
  4. How We Disclose Your Data
  5. Tracking Tools and Opt-Out
  6. Data Security
  7. Data Retention
  8. Personal Data of Children
  9. Other State Law Privacy Rights
  10. European Union, United Kingdom, and Swiss Data Subject Rights
  11. Contact Information

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1. What This Privacy Policy Covers

This Privacy Policy explains how we handle Personal Data collected when you use the Services. “Personal Data” means any information that identifies or relates to you, including data defined as “personally identifiable information” under applicable privacy laws. This policy does not cover third-party practices unrelated to Casa Platform.

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2. Personal Data

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Categories of Personal Data We Collect

The table below outlines the types of Personal Data we collect and may have collected in the past 12 months, depending on whether you use Casa Plus (for renters) or Casa Pro (for realty professionals):

CategoryExamples (May vary by Service)Shared With
Profile/Contact DataName, email, phone number; For Casa Pro: brokerage/license infoService Providers, Analytics Partners, Authorized Parties
Payment DataBilling details, payment card info (processed via third party, we may see last 4 digits)Payment processors (e.g., Stripe)
Device/IP DataIP address, device type, operating system, browser typeAnalytics Partners, Security Providers
Property/Transaction DataFor Casa Plus: Rental inquiries, saved properties; For Casa Pro: Listings, client contacts, deal recordsService Providers; For Casa Pro: MLS partners, relevant transaction parties
Professional Data (Casa Pro Only)Real estate license number, brokerage affiliation, professional certificationsMLS partners, Compliance Auditors, Verification Services
Photos/Videos (Casa Pro Primarily)Property images, virtual tours uploaded by usersCloud Storage Providers, Marketing Partners (with consent)
CommunicationsEmails, in-app messages, meeting notes (if using related features), client/user interactions via the platformCustomer Support Vendors, Communication Service Providers, Transcription Services (if applicable)

Google API Data: If we access data via Google APIs through the Services, we comply with Google’s API Services User Data Policy.

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3. Categories of Sources of Personal Data

We collect data from:

  • You: When you create an account, use the Services, engage in transactions, or communicate with us or others through the platform.
  • Automated Tools: Cookies, web beacons, and analytics tools when you interact with our Services (see Section 6).
  • Third Parties: For Casa Pro: MLS feeds, brokerages, public real estate records. For Casa Platform generally: Social media platforms (if you link your account), identity verification services, marketing partners.

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4. Our Purposes for Collecting/Disclosing Data

  • Providing Services: Operating and maintaining the Casa Platform, managing accounts, processing payments and transactions, providing customer support, enabling communications, integrating with third-party services (like MLS for Casa Pro).
  • Improving the Services: Analyzing usage patterns, conducting research, developing new features, personalizing user experience.
  • Marketing and Communications: Informing you about features, updates, offers, and news relevant to the Services.
  • Legal Compliance and Safety: Preventing fraud, enforcing our Terms of Service, complying with legal obligations, protecting the rights and safety of Casa Platform, our users, and the public.

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5. How We Disclose Your Data

  • Service Providers: Companies that perform services on our behalf, such as payment processing, data hosting, analytics, customer support, email delivery, and communication services.
  • Third-Party Partners: For Casa Pro: MLS providers, real estate portals (with your direction), compliance auditors. For Casa Platform generally: Analytics partners, marketing partners (where permitted).
  • Other Users: Information may be shared with other users as necessary to facilitate interactions within the Services (e.g., a renter’s inquiry sent to a professional via Casa Pro).
  • Legal Obligations: If required by law, regulation, legal process (e.g., subpoena), or governmental request.
  • Business Transfers: In connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction (we will provide notice).
  • With Your Consent: We may share information for other purposes with your explicit consent.

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6. Tracking Tools and Opt-Out

We use Cookies (small data files stored on your device) and similar tracking technologies (like web beacons or pixels) for purposes such as enabling essential functions, remembering preferences, analyzing usage (analytics), and potentially for marketing. You can typically disable or manage Cookies via your browser settings, but doing so may affect the functionality of the Services.

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7. Data Security

We implement reasonable administrative, technical, and physical security measures (like encryption and access controls) designed to protect your Personal Data. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

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8. Data Retention

We retain Personal Data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing the Services, complying with legal obligations (e.g., transaction records for real estate professionals may be subject to specific retention periods), resolving disputes, and enforcing our agreements.

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9. Personal Data of Children

Our Services are not intended for individuals under the age of 18. We do not knowingly collect Personal Data from children under 18. If we become aware that we have inadvertently collected Personal Data from a child under 18, we will take steps to delete such information promptly.

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10. Other State Law Privacy Rights

Depending on your state of residence (e.g., California, Virginia), you may have specific privacy rights regarding your Personal Data, such as the right to know, access, correct, or delete your information, or opt-out of certain data sales or sharing. Please contact us using the information below to inquire about or exercise your state-specific rights.

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11. European Union, United Kingdom, and Swiss Data Subject Rights

If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, you have certain data protection rights under laws like the GDPR. These may include the right to access, rectify, erase, restrict processing of, or object to processing of your Personal Data, as well as the right to data portability. To exercise these rights, please contact us.

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12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: